Contact information

Before contacting us, you may find your answer here 👇

When will I receive my tracking number?

Your tracking number is usually sent within 1–2 days after your order has been processed.

Why isn't my tracking number working?

Don't worry — tracking information may take up to 5 days to update and become active.

How long does delivery take?

Delivery usually takes between 7 and 24 days, depending on your location.

What is your return and exchange policy?

Your satisfaction is our priority. If something isn't right, we've got you covered.

You have 30 days to try your product risk-free. If you're not completely satisfied, simply return it for a full refund — no stress, no hassle.

We'll even take care of the return process for you.

Still need help?

Our support team is here to help:
Info@nocivera.com

Or simply contact us directly through this page.

Applicable Law

This policy is governed by and interpreted in accordance with the laws of Hong Kong, without regard to its conflict of law provisions. Any dispute arising from or relating to shipping shall be subject to the exclusive jurisdiction of the courts of Hong Kong.