Contact information

Before reaching out, you might find your answer here 👇

When will I receive my tracking number?
Your tracking number is typically sent within 1–2 days after your order is processed.

Why isn’t my tracking number working?
No worries — tracking information can take up to 5 days to update and become active.

How long does delivery take?
Delivery usually takes between 7 and 24 days, depending on your location.

What is your return & exchange policy?
Your satisfaction is our priority. If anything isn’t right, we’ve got you covered.

You have 30 days to try your product risk-free. If you’re not completely satisfied, simply return it for a full refund — no stress, no hassle.

We even take care of the return process for you.

Still need help? Our support team is here for you:
info@nocivera.com
Or just contact us directly through this page.

Governing Law

This policy is governed by and construed in accordance with the laws of Hong Kong, without regard to its conflict of law provisions. Any disputes arising out of or relating to shipping shall be subject to the exclusive jurisdiction of the courts of Hong Kong.